Tills and Front
REsponsibilities and Expectations
Responsibilities:
You are hired to take care of the customer. When assigned to one of the "Tills" your main responsibility is taking the customers order when they come in. Your goal is to be able to take a customers order accurately as quick as you can with out them feeling rushed. You will make sure they receive what they ordered and are happy with the service an the quality of the food.
In addition to that here are a list of other things you will be doing:
You are hired to take care of the customer. When assigned to one of the "Tills" your main responsibility is taking the customers order when they come in. Your goal is to be able to take a customers order accurately as quick as you can with out them feeling rushed. You will make sure they receive what they ordered and are happy with the service an the quality of the food.
In addition to that here are a list of other things you will be doing:
- Run orders out to the customers
- Make shakes and ice cream
- Keep front of the store stocked and organized
- Make sure list is being done - (help with other areas that need help)
- Dishes during your assigned dish hour
- Keep dining room atmosphere pleasant - TV on appropriate channel, Music on but not too loud, temperature is not too hot/cold
- You are EXPECTED to know the menu. I realize we have a very large menu, and I know it is very possible to learn it. Use the helps that are in the iPads as you take the orders. Study the menu at home on your own time. You should become quite familiar with the menu so when the customers have questions you will be able to help them. To view the menu Menuclick here
Common Questions
General Front:
When should I "ring the bell" for help up front?
How soon do I greet a customer?
How do I sell a gift card?
How do I check the balance on a gift card for a customer?
Can a customer pay for their total with two different forms of payment?
Can we split a check equally for a customer?
Pizza Villa
What sizes do our pizzas come in and how many slices?
How many Breadsticks are in an order?
What sauces come with the Breadsticks?
What is a Bomb and what is inside?
How big are the salads?
Big J Burgers
What is the difference between a Big J Burger and a regular Cheeseburger?
What is on the burgers?
Can they get the Chicken Sandwich with grilled chicken?
What does Jumbo Size mean?
What do you say to a customer when they say they want their combo meal "Large sized"?
Can the customer get a shake in a combo meal instead of a drink?
What is the difference between a Float and a Freeze?
What does "Loaded" mean on the burritos?
What comes on a platter?
What does "Covered" mean on the burritos?
General Front:
When should I "ring the bell" for help up front?
How soon do I greet a customer?
How do I sell a gift card?
How do I check the balance on a gift card for a customer?
Can a customer pay for their total with two different forms of payment?
Can we split a check equally for a customer?
Pizza Villa
What sizes do our pizzas come in and how many slices?
How many Breadsticks are in an order?
What sauces come with the Breadsticks?
What is a Bomb and what is inside?
How big are the salads?
Big J Burgers
What is the difference between a Big J Burger and a regular Cheeseburger?
What is on the burgers?
Can they get the Chicken Sandwich with grilled chicken?
What does Jumbo Size mean?
What do you say to a customer when they say they want their combo meal "Large sized"?
Can the customer get a shake in a combo meal instead of a drink?
What is the difference between a Float and a Freeze?
What does "Loaded" mean on the burritos?
What comes on a platter?
What does "Covered" mean on the burritos?
